Shipping & Returns

Free Shipping on All Orders


All domestic orders ship free through USPS.

Create an Account

When you checkout you will be asked to create an account.  This allow you to come back and check your order information and tracking number.  Also, every customer earns reward points with every purchase so by creating an account your reward points are able to be tracked.  We do not sell your information and the only use for the account is to communicate about your order and track rewards.

When will my order ship?

We process orders Monday through Friday. We do not process or ship orders on weekends or holidays. We get most orders out the same or next day. Please add Liveleantoday.com as an acceptable email address with your Email account as you will be emailed your tracking number! Please allow 7-14 business days for orders to arrive. If we have a problem getting your product in stock we will notify you by email or phone.

SHIPPING

All in-stock orders are shipped within 24-48 hrs. If an item is out of stock and is not expected within 48 hours, we will email you and give you a projected ship date. Please make sure you provide a correct shipping and email address on your order. USPS charges $15.00 for incorrect or misspelled shipping information. This will be charged to the customer’s credit card.

We do not process order’s after 1PM EST or on Saturday’s and Sundays. Also UPS does not deliver on Saturday’s or Sunday’s.

Incorrectly Inputting Shipping Information

If you incorrectly input your address, forget to add your suite or apartment number, input your zip code incorrectly, you will be charged $15.00. No questions asked! UPS charges LiveLeanToday.com this fee to send it back or to intercept your package when they can not find your shipping destination. If you want your order re-shipped it will be the original shipping cost of your order plus the $15.00. If you want to cancel the order, your credit will be minus the $15.00 fee, 20% re-stock fee and minus the shipping cost. So please double and triple check your address after you input it. We do not want to charge these fee’s to you.

Domestic Shipping

All domestic orders are shipped via USPS. This service takes 2-7 business days depending on what part of the country you are in. The rate is automatically calculated based on the weight of your products.



Ephedrine Shipping Per State

Use the above map to see if ephedrine can be shipped to your state.  If you place an order in a state that we can't ship to it will be canceled.

How do you ship to the military?

We use the U. S. Post Office. They get it to the military and they take it from there. It is difficult to tell you how long it takes due to where you may be in the military.

APO/Military Orders

All APO/Military orders are shipped via USPS. Shipping will be added when the order is processed, if you need to know the shipping charge send us and email with the order. Since these are sent inside the US and then the Military forwards them shipping is usually at the Domestic rate. Delivery time is usually 1-3 weeks.

Please Read: If the package is over 9 pounds we will put the order on hold and get the exact price through USPS and email you so you can decide if you want to pay the extra shipping cost. We apologize for this inconvenience, but sometimes the difference that shows during checkout for the shipping and what the actual shipping cost through the United States Postal Service is very substantial. We will do our best to reduce the shipping cost. Please use usa5 coupon code to help alleviate any extra shipping.

Do I get a tracking number from USPS?

Yes! When we process your order, you get a tracking number emailed to you from USPS after 4pm est the day your order ships so you can track the order right to your doorstep! We need an accurate email to get this to you.

What type of packaging is my order shipped in?

We understand the need for privacy so our orders are shipped in brown boxes or padded envelopes.

RETURN POLICY

DAMAGES/SHORTAGES

All orders are photographed with a digital camera and tripled check for accuracy. All shortages are to be reported within 24 hours of receipt. Please keep the original carton. Please report all damages within 24 hours so we may file claim with shipper. Email us at customerservice@i-supplements.com Be certain to state your order #.

Cancelling Orders

Orders can be cancelled before they are shipped for a 10% processing fee. Orders that have been shipped can not be cancelled and must be returned by the customer for a 20% restocking fee. Filing a chargeback with your credit card company and receiving the package is a felony. LiveLeanToday.com reports all internet crime to the proper authorities and turns the person over for to our collection lawyers. Customers filing chargebacks are responsible for all fees incurred to collect the debt.
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